{"id":1844,"date":"2025-08-13T06:31:22","date_gmt":"2025-08-13T09:01:22","guid":{"rendered":"https:\/\/dominionsolutions.ca\/?page_id=1844"},"modified":"2025-08-13T06:31:22","modified_gmt":"2025-08-13T09:01:22","slug":"plaintes","status":"publish","type":"page","link":"https:\/\/dominionsolutions.ca\/fr\/plaintes\/","title":{"rendered":"PLAINTES"},"content":{"rendered":"<p><strong>Politique de traitement des plaintes et de r\u00e8glement des diff\u00e9rends<\/strong><\/p>\n<p>Chez Centre Hypoth\u00e9caire Dominion Solutions nous avons \u00e0 c\u0153ur d\u2019offrir un<br \/>\nservice \u00e9quitable, transparent et efficace. Si vous \u00eates insatisfait d\u2019un produit,<br \/>\nd\u2019un service ou d\u2019une interaction, vous avez le droit de d\u00e9poser une plainte.<br \/>\nQu\u2019est-ce qu\u2019une plainte ?<\/p>\n<p>Une plainte est une communication \u00e9crite exprimant une insatisfaction \u00e0<br \/>\nl\u2019\u00e9gard d\u2019un service, d\u2019un produit ou du comportement d\u2019un repr\u00e9sentant, et<br \/>\npour laquelle une r\u00e9ponse ou une mesure corrective est attendue.<\/p>\n<p><strong>Comment d\u00e9poser une plainte<\/strong><br \/>\nVeuillez nous faire parvenir votre plainte par \u00e9crit (courriel ou lettre), en<br \/>\nincluant :<br \/>\n\u25cf Votre nom et vos coordonn\u00e9es<br \/>\n\u25cf Une description claire de la situation<br \/>\n\u25cf Tout document pertinent \u00e0 l\u2019appui<\/p>\n<p><strong>\u00c9tapes du traitement<\/strong><br \/>\n1. Accus\u00e9 de r\u00e9ception : Dans les 10 jours suivant la r\u00e9ception de votre<br \/>\nplainte, nous vous ferons parvenir un accus\u00e9 de r\u00e9ception \u00e9crit<br \/>\nconfirmant sa consignation.<br \/>\n2. Analyse : Votre dossier sera examin\u00e9 avec diligence, objectivit\u00e9 et<br \/>\n\u00e9quit\u00e9. Nous vous tiendrons inform\u00e9(e) de l\u2019\u00e9volution \u00e0 chaque \u00e9tape<br \/>\nimportante.<br \/>\n3. R\u00e9ponse : Une fois l\u2019analyse termin\u00e9e, nous vous communiquerons<br \/>\nnotre d\u00e9cision ainsi que les mesures prises, s\u2019il y a lieu.<\/p>\n<p><strong>Si vous n\u2019\u00eates pas satisfait(e)<\/strong><\/p>\n<p>Vous pouvez demander que votre dossier soit transf\u00e9r\u00e9 \u00e0 l\u2019Autorit\u00e9 des<br \/>\nmarch\u00e9s financiers (AMF) pour un examen ind\u00e9pendant.<\/p>\n<p>L\u2019AMF peut aussi proposer, avec votre accord, un service gratuit de<br \/>\nconciliation ou de m\u00e9diation.<\/p>\n<ul>\nRapport annuel<\/ul>\n<p>Nous sommes tenus de transmettre chaque ann\u00e9e \u00e0 l\u2019AMF un rapport sur le<br \/>\nnombre et la nature des plaintes re\u00e7ues.<\/p>\n<p><strong>Acc\u00e8s \u00e0 cette politique<\/strong><\/p>\n<p>Un r\u00e9sum\u00e9 de cette politique est toujours disponible :<br \/>\n\u25cf Sur notre site Internet<br \/>\n\u25cf Sur demande, par courriel ou en personne<\/p>\n<p><strong>Coordonn\u00e9es pour d\u00e9poser une plainte<\/strong><br \/>\nPar courriel :<br \/>\nncaltabanis@dominionqc.ca<\/p>\n<p>Par la poste :<br \/>\nCentre Hypoth\u00e9caire Dominion Solutions<br \/>\n\u00c0 l\u2019attention du Responsable des plaintes<br \/>\n384 83e Avenue<br \/>\nLaval, QC H7W 2V5<\/p>\n<p>Par t\u00e9l\u00e9phone (pour information seulement, aucune plainte ne peut \u00eatre<br \/>\nre\u00e7ue verbalement) :<br \/>\nMr. Nicolaos Caltabanis, 514-969-1512<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Politique de traitement des plaintes et de r\u00e8glement des diff\u00e9rends Chez Centre Hypoth\u00e9caire Dominion Solutions nous avons \u00e0 c\u0153ur d\u2019offrir un service \u00e9quitable, transparent et efficace. Si vous \u00eates insatisfait d\u2019un produit, d\u2019un service ou d\u2019une interaction, vous avez le droit de d\u00e9poser une plainte. Qu\u2019est-ce qu\u2019une plainte ? Une plainte est une communication \u00e9crite [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dominionsolutions.ca\/fr\/plaintes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PLAINTES - Centres Hypoth\u00e9caires Dominion\" \/>\n<meta property=\"og:description\" content=\"Politique de traitement des plaintes et de r\u00e8glement des diff\u00e9rends Chez Centre Hypoth\u00e9caire Dominion Solutions nous avons \u00e0 c\u0153ur d\u2019offrir un service \u00e9quitable, transparent et efficace. Si vous \u00eates insatisfait d\u2019un produit, d\u2019un service ou d\u2019une interaction, vous avez le droit de d\u00e9poser une plainte. Qu\u2019est-ce qu\u2019une plainte ? 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Si vous \u00eates insatisfait d\u2019un produit, d\u2019un service ou d\u2019une interaction, vous avez le droit de d\u00e9poser une plainte. Qu\u2019est-ce qu\u2019une plainte ? Une plainte est une communication \u00e9crite [&hellip;]","og_url":"https:\/\/dominionsolutions.ca\/fr\/plaintes\/","og_site_name":"Centres Hypoth\u00e9caires Dominion","twitter_card":"summary","twitter_misc":{"Dur\u00e9e de lecture est.":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebSite","@id":"https:\/\/dominionsolutions.ca\/#website","url":"https:\/\/dominionsolutions.ca\/","name":"Centres Hypoth\u00e9caires Dominion","description":"Just another WordPress site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dominionsolutions.ca\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/dominionsolutions.ca\/fr\/plaintes\/#webpage","url":"https:\/\/dominionsolutions.ca\/fr\/plaintes\/","name":"PLAINTES - Centres Hypoth\u00e9caires Dominion","isPartOf":{"@id":"https:\/\/dominionsolutions.ca\/#website"},"datePublished":"2025-08-13T09:01:22+00:00","dateModified":"2025-08-13T09:01:22+00:00","breadcrumb":{"@id":"https:\/\/dominionsolutions.ca\/fr\/plaintes\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/dominionsolutions.ca\/fr\/plaintes\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/dominionsolutions.ca\/fr\/plaintes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/dominionsolutions.ca\/fr\/"},{"@type":"ListItem","position":2,"name":"PLAINTES"}]}]}},"_links":{"self":[{"href":"https:\/\/dominionsolutions.ca\/fr\/wp-json\/wp\/v2\/pages\/1844"}],"collection":[{"href":"https:\/\/dominionsolutions.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dominionsolutions.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dominionsolutions.ca\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/dominionsolutions.ca\/fr\/wp-json\/wp\/v2\/comments?post=1844"}],"version-history":[{"count":1,"href":"https:\/\/dominionsolutions.ca\/fr\/wp-json\/wp\/v2\/pages\/1844\/revisions"}],"predecessor-version":[{"id":1845,"href":"https:\/\/dominionsolutions.ca\/fr\/wp-json\/wp\/v2\/pages\/1844\/revisions\/1845"}],"wp:attachment":[{"href":"https:\/\/dominionsolutions.ca\/fr\/wp-json\/wp\/v2\/media?parent=1844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}